About & Experience
Hi, I'm Lawrence.
Applied engineer at Deepgram building voice AI solutions.
Previously implementation engineering at Adyen.
M.S. in Computer Science from the University of San Francisco.
About Me
I'm an applied engineer at Deepgram building voice AI solutions, with previous experience in implementation and technical support engineering. My work spans full-stack, cloud, and AI/ML development.
My whole career has been customer-facing: I started in technical support, moved into solutions engineering, and now do forward-deployed engineering at Deepgram.
I enjoy learning new things and solving new problems — which is why I went back to school after 7 years in the workforce. Along the way I picked up everything from machine learning to cybersecurity.
I'm AI-native too: I use Claude Code, Codex, and various MCP tools to build, test, and ship software every day.
San Francisco, CA
contact@lawrenceslng.software
Building Voice AI at Deepgram
Education
M.S. Computer Science
2023 – 2025University of San Francisco
Graduated Spring 2025. Concentration in machine learning and artificial intelligence.
Full Stack Web Development Certificate
2018UC Berkeley Extension
Completed in 6 months while working full-time.
B.S. Aerospace & Mechanical Engineering
2011 – 2014University of California, Irvine
Graduated in 3 years. Led the Design/Build/Fly team to a 2nd-place finish as project manager.
Experience
Apr 2026 – Present
Senior Applied Engineer
Deepgram · San Francisco, CA
- Forward Deploy Engineer on Deepgram for Restaurants, embedded with retail and restaurant customers to deliver Voice AI applications from prototype to production.
- Lead technical discovery and solution design, partnering with Account Executives through complex sales and procurement cycles.
- Prototype and ship full-stack integrations in Python, JavaScript, and Rust, backed by observable systems that enable customer deployments.
- Codify delivery patterns into tools, playbooks, and reference architectures reused across Applied Engineering.
- Feed field insights to Product and Engineering to shape model development and Deepgram's restaurant go-to-market strategy.
Jun 2025 – Apr 2026
Applied Engineer
Deepgram · San Francisco, CA
- Owned end-to-end post-sales customer engagements, providing direct technical guidance and solutions.
- Resolved complex support issues as the escalation point and reworked support processes to cut recurring work.
- Built automated solutions and self-service tools so customers could solve common challenges independently.
- Analyzed ticket patterns to surface product improvements and advocate for customer needs on the roadmap.
Aug 2023 – Dec 2024
Teaching Assistant
University of San Francisco · San Francisco, CA
- Assisted in teaching object-oriented programming, data structures, and graduate-level algorithms courses.
- Troubleshot student code and delivered detailed feedback to deepen understanding for the next generation of students.
Dec 2021 – Aug 2022
Implementation Engineer
Adyen · San Francisco, CA
- Led technical integrations for customers adopting Adyen's payment solutions, from onboarding to go-live.
- Built JavaScript and Python Flask sandbox apps for pre-sales demos and served as the POS subject matter expert.
Jun 2019 – Dec 2021
Technical Support Engineer, Point of Sale
Adyen · San Francisco, CA
- Diagnosed and resolved hardware and software issues on POS terminals for merchants during integration and daily use.
- Automated routine tasks with Python, JavaScript, and Bash, and expanded the North American POS support team.